Privacy Policy
A legal disclaimer
The information on psminsight.com is provided by PSM Insight LLC for general informational purposes only. It is not engineering, legal, or regulatory advice, and it is not a substitute for a site-specific evaluation by qualified professionals.
No professional relationship. Using this website, downloading materials, or contacting us does not create a consulting or client relationship. A professional relationship exists only under a signed written agreement with PSM Insight LLC.
No warranty. Process safety requirements depend on the specific facility, process, materials, and applicable regulations. While we work to keep content accurate and current, we make no representations or warranties of any kind about the completeness, accuracy, or suitability of the information on this website. Regulations and industry standards change, and content may not reflect the latest requirements.
Limitation of liability. You are responsible for decisions made based on information from this website. To the fullest extent permitted by law, PSM Insight LLC is not liable for any loss, damage, injury, or regulatory consequence arising from use of or reliance on this website or its content.
Software. Use of PHA Insights is governed by its separate license agreement or terms of service. Results produced by the software support, but do not replace, the professional judgment of qualified personnel.
External links. Links to third-party websites are provided for convenience. We do not control or endorse their content.
Trademarks. Product and company names mentioned on this website may be trademarks of their respective owners and are used for identification only.
Governing law. This disclaimer is governed by the laws of the State of Texas.
Privacy Policy - the basics
Here is a quick summary of how we handle your information. The full policy below has the details.
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What we collect: contact details you send to us, billing information, and project data you share with us, and basic website usage data.
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Why we collect it: to respond with you, deliver our consulting, training, and software services, get paid, and keep out website and software secure and working well.
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Your project data is yours: we keep it confidential, use it only to serve you, and never sell it.
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We do not sell personal information or use it for targeted advertising.
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Who we share it with: only trusted service providers that help us run our business, procurement platforms you use to work with us, or authorities when the law requires it.
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Your choices: you can ask to see, correct, or delete your information, and you can unsubscribe from emails at any time.
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Questions: contact us at info@psminsight.com
Privacy Policy
1. Introduction and Scope
PSM Insight LLC ("PSM Insight," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit psminsight.com (the "Website"), use our PHA Insights software (the "Software"), or engage us for process safety consulting and training services (together, the "Services").
PSM Insight LLC is a Delaware limited liability company.
By using the Services, you agree to the practices described in this policy. If you do not agree, please do not use the Services.
2. Information We Collect
Information you provide to us
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Contact and inquiry information: name, company, job title, email address, phone number, and message content when you submit a contact form, request a quote, or email us.
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Account information: name, email address, company, and login credentials when you create a PHA Insights account.
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Training and course registration: name, company, contact details, and attendance records when you register for a course.
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Business and billing information: company name, billing address, tax identification, and payment details needed to invoice and receive payment. [Card payments are processed by our payment processor, and we do not store full card numbers.]
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Client project information: process safety documents, PHA and HAZOP worksheets, drawings, and related data you share with us for consulting work or upload to the Software.
Information collected automatically
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Usage and device data: IP address, browser type, device type, pages viewed, referring pages, and dates and times of visits.
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Software usage data: login times, features used, and error logs, used to operate, secure, and improve PHA Insights.
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Cookies and similar technologies: described in Section 6.
We do not knowingly collect sensitive personal information such as health data, Social Security numbers, or precise geolocation.
3. How We Use Information
We use personal information to:
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Respond to inquiries and provide quotes, proposals, and customer support.
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Deliver consulting, training, and software services, including creating and managing PHA Insights accounts.
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Invoice, process payments, and maintain business and tax records.
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Operate, secure, troubleshoot, and improve the Website and Software.
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Send service-related communications, such as account notices, updates, and security alerts.
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Send occasional news about our services, where permitted by law. You can opt out at any time using the unsubscribe link or by contacting us.
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Comply with legal obligations and enforce our agreements.
We do not sell personal information, and we do not share it for cross-context behavioral advertising.
4. Client Data in PHA Insights and Consulting Engagements
Process safety information you share with us or upload to PHA Insights ("Client Data") belongs to you. We treat it as confidential and use it only to provide the Services you requested.
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We do not sell, publish, or disclose Client Data to third parties except as described in Section 5 or as you authorize.
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We do not use Client Data to train artificial intelligence models or to benchmark against other clients without your written permission.
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Access is limited to PSM Insight personnel and contractors who need it to perform the Services and who are bound by confidentiality obligations.
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Where a client agreement, master services agreement, or nondisclosure agreement applies, its terms govern Client Data and take precedence over this policy if they conflict.
5. How We Share Information
We share personal information only in these circumstances:
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Service providers: companies that help us run our business, such as website hosting (Wix), cloud hosting for PHA Insights ([hosting provider]), email, accounting, and payment processing. They may use the information only to perform services for us.
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Procurement platforms: when you or your company engage us through a supplier network such as SAP Business Network, we exchange business contact and transaction information through that platform.
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Legal requirements: when required by law, subpoena, or court order, or to protect the rights, safety, or property of PSM Insight, our clients, or others.
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Business transfers: in connection with a merger, sale, or transfer of all or part of our business, subject to this policy's protections.
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With your consent: in any other case where you direct or permit us to share it.
6. Cookies, Security, and Retention
Cookies and analytics. The Website uses cookies and similar technologies, including those set by Wix and Google Analytics, to keep the site working, remember preferences, and understand how visitors use it. PHA Insights uses essential cookies to keep you signed in. You can control or delete cookies through your browser settings and our cookie banner, though some features may not work without them.
Security. We use reasonable administrative, technical, and physical safeguards to protect information, including encrypted connections (HTTPS), access controls, and encryption of stored data. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. If we learn of a security breach affecting your personal information, we will notify you as required by law.
Retention. We keep personal information only as long as needed for the purposes in this policy, including to meet legal, tax, and accounting requirements. Business and project records are generally kept for [7] years after an engagement ends unless a client agreement says otherwise. When a PHA Insights account is closed, we delete or return Client Data within [90] days, except for backups that are overwritten on a regular schedule.
7. Your Rights and Other Terms
Your choices and rights. Depending on where you live, you may have the right to access, correct, delete, or obtain a copy of your personal information, and to opt out of marketing emails. To make a request, contact us using the details below. We will verify your identity before responding and will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision.
Children. The Services are intended for businesses and professionals. We do not knowingly collect personal information from anyone under 18.
International users. We are based in the United States, and information we collect is processed and stored in the United States [and other countries where our service providers operate]. By using the Services from outside the United States, you understand that your information will be transferred there.
Third-party links. The Website may link to other sites. We are not responsible for their privacy practices.
Changes to this policy. We may update this policy from time to time. We will post the updated version on this page with a new effective date, and we will notify PHA Insights account holders of material changes by email.
Contact us. For questions or requests about this policy, contact:
PSM Insight LLC
Effective date: October 4, 2026